Erica Fulton, a wheelchair bound woman, is suing United Airlines after an incident where employees mishandled her while placing her from her wheelchair to her seat. This resulted in an injury to a woman that is already paralyzed from the waist down. The fall caused her to lose feeling in her shoulder.
Fulton says that two employees were helping her. They were supposed to pick her up and place her on her airplane seat. However, one of the employees dropped her.
“He kept saying, ‘Don’t worry, I got you.’ And I put my trust in him,” Fulton, 54, told KPRC. “But I saw the look of panic in his face when he knew he was going to drop me and it was terrifying.”
The Daily Mail reports:
Fulton says she felt ‘horrible pain’ after she landed hard on her right shoulder and was taken to hospital where she underwent surgery.
Doctors installed a metal plate in her shoulder but Fulton claims she has totally lost the use of her arm.
‘When you lose use of your legs you need your arms,’ she said. ‘They never returned any of my calls and left me no recourse but to hire an attorney.’
She says she has lost her independence after the injury and has been forced to hire nurses to stay with her 20 hours every day.
‘I was very independent before and now I can’t live alone. They really took my independence away from me,’ she said.
She adds that during the Tampa to Texas the ‘flight from hell’, United also dropped and crushed her $23,000 customized wheelchair which was left unrecognizable.
The airline has since paid for all the repairs to the wheelchair and apologized to Fulton for the incident.
But she says she has had no response regarding claims for medical expenses.
Fulton has since filed a lawsuit in Harris County demanding compensation for her injuries, pain and suffering.
The lawsuit is the latest PR disaster for the beleaguered airline who were forced to issue an apology in April when 69-year-old doctor, David Dao, was injured by Chicago airport security officers who were called to remove him from an overbooked United Express plane.