Fast food chain Wendy’s has announced plans to install self-ordering machines to replace human staff. 1000 franchises across the U.S. are scheduled to introduce the kiosks, with most stores getting about three of them. Chief Information Officer of the company, David Trimm, stated that the project’s aims were to save money on labor costs and to increase sales. The program is hoped to gather data on customers and attract a younger customer base, which may enjoy using a kiosk rather than ordering from a staff member.
A Daily Caller reporter commented on the story:
And by “labor savings,” they mean “not having to pay people more than they’re worth… your employers don’t owe you anything more than what you’re worth to them. You can march and wave signs all you want, and you can throw around all the hashtags you like. But if you keep pushing it, you’re going to get replaced by a machine that doesn’t need to take a break or switch shifts with Debbie. Then your wage will be $0/hr.
The Ohio based company has installed units on some stores, but claim that the program will be optional. If other major employers follow this new trend, it doesn’t bode well for the growing base of low-skilled workers in the job market.