United Airlines keeps sinking into a deeper and deeper hole, with a nonstop slew of attacks. This time, Delta Airlines has been instructed that they can offer up to $10,000 for passengers affected by overbooked flights, way overshadowing the measly $800 United Offered up before tearing a man away from his seat in a viral video.
David Dao, a 69-year-old Vietnamese doctor was assaulted and dragged from his seat last week when police became involved in an altercation. Dao was asked to leave the flight in order to make room for an employee. Dao refused to get off the flight, saying he had patients to see the next day. The unfortunate use of force was videotaped and quickly became a sensation.
Opposing Views says:
“No United employees were involved in the physical altercation,” it read, according to Forbes.
“This violent incident should never have happened and was a result of gross excessive force by Chicago Department of Aviation personnel,” it added.It went on to comment on the backlash.
“Social media ire should properly be directed at the Chicago Aviation Department,” the statement said.
Aviation attorney Thomas Demetrio, who is representing Dao, disagrees.
“Will there be a lawsuit? Probably,” he said, according to CBS News, before adding, “just because United is responsible, doesn’t mean the city of Chicago isn’t responsible.”
Anger grew towards United after CEO Oscar Munoz described Dao as being “disruptive and belligerent,” suggesting that his removal was justified.
Munoz subsequently apologized on two occasions to Dao.
marketing professor Jonah Berger argued that United is “particularly good at bad service,” CBS (2) reported.
“People remember when United broke a customer’s guitar awhile back and wouldn’t pay to have it fixed. That customer wrote a song about it and put it on Youtube,” he added.
United released a further statement April 13 in which it vowed to make changes, including no longer using law enforcement to remove passengers from flights.