Another United Airlines passenger ended up really unhappy with their service, when they boarded a plane with a ticket to Paris… and ended up in San Francisco.
Lucie Bahetoukilae, a French woman who does not speak English, carried a boarding pass that read, “Newark to Charles de Gaulle,” reports ABC 7. She had her ticket read and scanned by agents at the gate, and when she entered the plane.
Not only that, she was escorted to her seat by another crew member, who again, checked her ticket.
United said they “working with their team in Newark to prevent this from happening again.” The woman did end up getting a flight voucher.
The service provided by airlines has come under recent scrutiny after a United Airlines passenger was violently dragged off a plane, in a video that went viral.
The SF Gate reports:
Bahetoukilae said she did not realize that the airline had changed her flight’s boarding gate. She told ABC that United did not make a gate announcement in French or notify her by email.
The airline has repeatedly made headlines in past weeks, most notably for an incident in which a passenger was dragged from a flight.
“This is not about money,” Bahetoukilae’s told ABC, “This is about United getting serious with their employees.”