People all over the internet have been complaining not just about United Airlines poor treatment of a customer, but about all airlines and their unfair practices, and sometimes really shoddy service. Well, passengers going to Bangkok on an Aeroflot flight got the worst service of all.
Suddenly, the plane hit such turbulence, that 27 people – including three babies suffered serious and life threatening injuries.
Evgenia Zibrova posted a shocking video with the comment: ‘Numerous air pockets one hour before landing led to broken bones, internal and external bleeding.
‘Babies are covered in bruises, people lost consciousness. Thanks that we are still alive. Aeroflot, please help these people.’
The Daily Mail reports:
Vladimir Sosnov, deputy head of Russian Consulate in Thailand, said: ‘The injured suffered multiple fractures. There are both Russian and foreign citizens among them.’
He said: ‘Apparently, those who were injured did not have their seat belts fastened.’
The plane – a Boeing 777 and packed with tourists – hit several successive areas of turbulence en route to Bangkok.
The flight crew kept control of the aircraft and the injured passengers were rushed to hospital on arrival in the Thai capital.
A source said 19 people were hospitalised in Bangkok, with two undergoing urgent surgery.
Others were treated with first aid after the incident on board flight SU 270.
A source told Interfax: ‘A Boeing 777 plane suddenly got into the zone of strong turbulence before starting to descend.
‘There had been no order to fasten seat belts at that moment.
‘As a result, the plane was jolted by hundreds of metres, and some passengers were thrown into the space between the chairs suffering traumas.’
The Russian embassy is providing assistance to the injured passengers.
Aeroflot later said that none of the passengers suffered serious spinal injuries, despite earlier reports.
However, 17 remained in hospital with ‘contusions’ and ‘fractured or broken bones’.
The airline agreed to pay all medical costs of the injured.
The airline said: ‘An experienced crew piloted the flight.
‘The pilot has more than 23 thousand flight hours, and the co-pilot has over 10,500 flight hours.
‘However, the turbulence that hit the Boeing 777 was impossible to foresee.
‘The incident was caused by what is known in aviation as ‘clear-air turbulence’.
‘Such turbulence occurs without any clouds, in clear skies with good visibility, and weather radar is unable to alert of its approach. In such situations, the crew is unable to warn passengers of the need to return to their seats.’