Delta airlines has been forced to issue an apology to the couple and their children, after ejecting them from an overbooked flights. They threatened the family, who at first protested at being forced to give up their seats. The parents were told they were going to face jail time, and have their children taken away from them if they did not leave the plane.
A video of the April 23 incident was uploaded to YouTube is just the latest on a long list of complaints about airlines that have gone viral.
A French woman on a United flight who was going to France ended up landing in San Francisco, even though airport attendants checked her boarding pass several times.
The Daily Mail has more:
A video of the April 23 incident was uploaded to YouTube on Wednesday and added to the list of recent encounters on airlines that have gone viral, including the dragging of a bloodied passenger off a United Express plane.
Brian and Brittany Schear of Huntington Beach, California, told KABC-TV in Los Angeles that they were returning from Maui, Hawaii with their two-year-old son and one-year-old daughter.
They wanted to put one of the children in a seat they had bought for their 18-year-old son, who instead flew home on an earlier flight. Delta’s website says tickets cannot be transferred.
‘We are sorry for the unfortunate experience our customers had with Delta,’ the company said in a statement on Thursday.
Mr Schear claims a member of airline staff told him: ‘You have to give up the seat or you’re going to jail, your wife is going to jail and they’ll take your kids from you.’
They were due to travel from Hawaii to Los Angeles last week when they were told to relinquish the seat of young son Grayson.
Mrs Schear told ABC: ‘As a mother, you have a one-year-old and a two-year-old – it doesn’t matter whether that’s true or false. It put fear in me.’
They were told Grayson – who had a car seat on top of his seat – would have to sit on one of his parents’ knees.